AP-3 Help Contents

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Technical Support

If you are having a problem using an AP and cannot resolve it with the information in Troubleshooting, gather the following information and contact Avaya Technical Support:

  • List of Avaya products installed on your network; include the following:
    • Product names and quantity
    • Part numbers (P/N)
    • Serial numbers (S/N)
  • List of Avaya software versions installed
    • Check the HTTP interface’s Version screen
    • Include the source of the software version (e.g., pre-loaded on unit, installed from CD, downloaded from Avaya Web site, etc.)
  • Information about your network
    • Network operating system (e.g., Microsoft Networking); include version information
    • Protocols used by network (e.g., TCP/IP, NetBEUI, IPX/SPX, AppleTalk)
    • Ethernet frame type (e.g., 802.3, Ethernet II), if known
    • IP addressing scheme (include address range and whether static or DHCP)
    • Network speed and duplex (10 or 100 Mbits/sec; full or half duplex)
    • Type of Ethernet device that the Access Points are connected to (e.g., Active Ethernet power injector, hub, switch, etc.)
    • Type of Security enabled on the wireless network (None, WEP Encryption, 802.1x, Mixed)
  • A description of the problem you are experiencing
    • What were you doing when the error occurred?
    • What error message did you see?
    • Can you reproduce the problem?
    • For each Avaya product, describe the behavior of the device’s LEDs when the problem occurs

The latest software and documentation is available for download at http://www.avaya.com/support/.